Good day all,
My name is Fernando, I'm Okley customer and I live in Brazil, before sending this message to the Forum, I tried numerous times to talk with the Oakley rep here in my country.
By day on June 10, 2013 I opened two repair orders, The two Sunglasses were posted at the post office on June 12, 2013 under SA714027339BR tracking number, you can consult the website of the tracking Brazil's post office, www.correios.com, or the link below, http://www.correios.com.br/sistemas/rastreamento/resultado.cfm
the two Sunglasses for repair were delivered in the mailbox of Oakley in the city of Diadema on June 13, 2013.
The sunglasses were in the mailbox of Oakley in the Post Office until August 02, 2013 almost two months to be collected, and nobody from Oakley called me to say nothing or what was happened…
On September 12, 2013, Oakley tried to contacted me but, could not find me in my residence and Okley left a message for me to return the phone call.
On September 13, 2013 I returned the phone call and ERICA assisted me, and during the conversation she treated me badly, and sometimes even ironic and insinuating that the problem of delay in solving the problem was mine, she said that the Pit Boss Sunglasses couldn´t be repaired and offered me other new sunglass, until some few minutes telephonic conversation dropped, strangely!
After a few minutes I returned the call, this time the attendant Simone answered me and during the verification of repair orders she told me that the repair order number 2409 70966 was blocked by Erica attendant, since the attendant had left the office and left my repair order opened and not finalized, so the attendant Simone, could not open my repair order and asked me to wait in line, after 20 minutes waiting in line, strangely my connection dropped again.
So I called again and was attended by Bruno, where minutes after consultation, he said that the first order was still blocked by Erica attendant, then it has initiated the resolution of the second repair order 240 XXX XXXX...uih,b m,
Bruno told me that my sunglasses model already been exceeded, (X-Metal), couldn´t be repaired, Oakley was offering me two models in exchange for X-Metal, The attendant offered me 9 models of sunglasses, where I was browsing through the website, www.o-review.com, so none of the models that was given fitted my style, even the models offered are much lower than the model sent to repair, in the models had OO9194-02, OO9189-05, OO9136-07, OO9095-16, and other less expression,
Requested by the Bruno, to have time review and unlock my first repair order, the attendant asked me to return to call to the Oakley on September 16, 2013.
on September 16, 2013 I returned the phone call to try to solve my orders and was attended by Felipe, after consulting the orders, he made the same proposal already made earlier by other attendants, as if nothing had happened, after I talk around the historical past it asked me to wait in line, after waiting 25 minutes the connection dropped, strangely!!
Redid the phone call to Oakley and this time I was attended by Cristina, I asked to speak with Bruno or Felipe, as they already knew of my problem, but Cristina said it was impossible to transfer the contact and then consulted my orders, after knowing all the historical past the hostess Cristina asked me to wait in line, spent 30 minutes waiting in line the connection dropped again… strangely !!!!!!
Then I returned to the Oakley and was attended by Erica again, and then I told the Erica that I would not talk to her because she had treated me badly and I attended with much harshness, then turned off the link and returned connecting again.
So I was attended by Jessica, where after the consultation of my repair orders offered me a different model of glasses shipped for repair, I do not accept, because the glasses offered is not the same type of the glass shipped for repair , then the attendant Jessica offered me a refund of the glasses, where I also not accepted because the amount to be refunded I will not be able to buy other glasses of the same model in the shop authorized Oakley, then Jessica tried to reach the responsible for repayment and after a few minutes the she said he could not help me and said he would contact me in the future.
but, passed 4 days nobody called and probably won't call me... :(
it's a desregard to the customer
Any kind of help are welcome,