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Revolution
W K
Apr 26, 2012 2:38 AM

I have a couple of inquiries/issues where I called Oakley.com and was given the following response:

1) Timebomb - not working for some reason, I wanted to get it looked at and repaired.
O-Response: Can't do it. Don't have any parts
(but dont they still make Timebomb IIs?)

2) 12 Gauge - Unobtainuim Strap substitution to the Stainless Steel addition
O-response: Dont have the parts

3) Time bomb II - Band adjustment
O-response - will do. ( sorta did it myself (without cutting the band….weird eh?, but I want to get a replacement re unobtainium red band…i will call back)


Any way around these issues and is it common for Oakley to be unable to repair or exchange/replace parts?
What is the alternative to get these issues dealt with if any.

Thanks in advance for your help.


I wonder if the tech is and the phone guy is a member here, if so hi, and thanks for your correspondence.

Anyone else have any issues?
Perhaps this thread can help us get the answers or alternatives we need from the vastly educated and experienced Oakley populus

EdsJunk
Eddie Zarick
Apr 26, 2012 7:12 AM
push them harder.. I did and they ended up finding me some replacement links for my Black Original TimeBomb finally.
aLAthing
L A
Apr 26, 2012 11:31 AM
Sometimes it depends on who you're talking to as well.
Oak
Twenty Fifty
Apr 30, 2012 9:50 AM
I wouldn't be surprised if there really is a lack of parts for the TB, since Oakley historically doesn't provide long-term support for their products, but I'd be shocked if they didn't have parts for the 12 Gauge. Perhaps their parts inventory for warranty/sales is low until stock replenishment? Oakley is renowned for backordering items as they head into the summer peak season.
Revolution
W K
Jun 20, 2013 8:58 PM
Been a long time guys. I hope you are all well.
I gotta catch up on the fourms.

I called Oaks to get a replacement red unobtanium band and they said it will cost $110 to replace? Seems a bit steep for just the inner band. Anyone have any other experiences?
Dann
Dann Thombs
Jun 20, 2013 9:41 PM
Which model is this. Replacement bands vary in price, but the unobtainium ones shouldn't be that much.
DrChop
www.drchop shop.com
Jun 23, 2013 5:10 AM
tanks are
Captain Plastic
Captain
Jun 24, 2013 8:44 AM
Having had a decent report with one of the head watch guys at Oakley, it doesn't surprise me that they don't have all the pieces for a 12 Gauge bracelete switch. The bracelete never had it's own SKU, whereas something like the OMM did. The OMM replacement band was quite pricey (over $400).

I once ran into needing new links for a 12 Gauge and after obtaining enough through ebay and other various places, I was able to send it in and have them put together for me.

Just some info about Oakley watch repair. Hope it's helpful. :)
PropWash
Nickolas Smith
Jun 28, 2013 7:20 AM
Kind of a bummer day. Sent in 2 watches.

Original TimeBomb to see if I could get new glass and a TimeTank to get movement fixed.

They could not replace the glass as it is on perpetual 'backorder' and discontinued. That said, they still 'fixed' the bad capacitor in it for $60. (That's funny, I didn't authorize that because the watch seemed to work)

The TimeTank movement will be just shy of $400 out the door WHEN the parts are in stock.

Oakley, I'm a little surprised that 1: You did unauthorized work on a working watch with scratched glass that you cant replace, and 2: That a replacement movement is so expensive!

Sadface
BiGCoB
Francois C
Jun 28, 2013 12:08 PM
Time Tank movement replacement for $400 !?! Are they just crazy ?
Oak
Twenty Fifty
Jun 28, 2013 3:19 PM
Makes you wonder how much it'll cost to source an entire Ronda movement from an independent watchmaker and have them install it. Certainly much less than $400. I mean, just my guess but the actual MM movement (Ronda cal. 5040.B) will probably cost much less than $100 on the market after dealer's markup, nevermind how low it will go on the secondary market.
oogie
paul mcj
Jun 28, 2013 8:35 PM
Agreed. So sorry to hear of not only the watch problems, but the pricey solutions being offered by O Warranty. As many of us have a vast amount of stuff older than just the past year or so, I'm afraid that just about any warranty issue in the future is likely to end in an unsatisfying experience for us.
death-by-oakley
Anthony Gullace
Jun 29, 2013 1:50 PM
suggestion is that if you have an issue with the internals of any of the oakley watches. A reputable watch repairer will be able to do the jo for half the price Oakley charges.
Josh_b
Josh B
Jun 30, 2013 4:15 AM
I don't know if this is the best place to post this, but I can't seem to find anywhere that still stocks dispatch replacement lenses. I was wondering if you can still get them in America? Since we seem to get the short straw here in Australia.
Oak
Twenty Fifty
Jun 30, 2013 4:46 AM
Yep, it is still available in North America:
http://www.oakley.com/products/6531/24058

Odd that you can't get itin Australia.
Fernando Vilela
Fernando Vilela
Sep 20, 2013 1:59 PM
Good day all,

My name is Fernando, I'm Okley customer and I live in Brazil, before sending this message to the Forum, I tried numerous times to talk with the Oakley rep here in my country.
By day on June 10, 2013 I opened two repair orders, The two Sunglasses were posted at the post office on June 12, 2013 under SA714027339BR tracking number, you can consult the website of the tracking Brazil's post office, www.correios.com, or the link below, http://www.correios.com.br/sistemas/rastreamento/resultado.cfm,
the two Sunglasses for repair were delivered in the mailbox of Oakley in the city of Diadema on June 13, 2013.
The sunglasses were in the mailbox of Oakley in the Post Office until August 02, 2013 almost two months to be collected, and nobody from Oakley called me to say nothing or what was happened…

On September 12, 2013, Oakley tried to contacted me but, could not find me in my residence and Okley left a message for me to return the phone call.
On September 13, 2013 I returned the phone call and ERICA assisted me, and during the conversation she treated me badly, and sometimes even ironic and insinuating that the problem of delay in solving the problem was mine, she said that the Pit Boss Sunglasses couldn´t be repaired and offered me other new sunglass, until some few minutes telephonic conversation dropped, strangely!

After a few minutes I returned the call, this time the attendant Simone answered me and during the verification of repair orders she told me that the repair order number 2409 70966 was blocked by Erica attendant, since the attendant had left the office and left my repair order opened and not finalized, so the attendant Simone, could not open my repair order and asked me to wait in line, after 20 minutes waiting in line, strangely my connection dropped again.

So I called again and was attended by Bruno, where minutes after consultation, he said that the first order was still blocked by Erica attendant, then it has initiated the resolution of the second repair order 240 XXX XXXX...uih,b m,
Bruno told me that my sunglasses model already been exceeded, (X-Metal), couldn´t be repaired, Oakley was offering me two models in exchange for X-Metal, The attendant offered me 9 models of sunglasses, where I was browsing through the website, www.o-review.com, so none of the models that was given fitted my style, even the models offered are much lower than the model sent to repair, in the models had OO9194-02, OO9189-05, OO9136-07, OO9095-16, and other less expression,
Requested by the Bruno, to have time review and unlock my first repair order, the attendant asked me to return to call to the Oakley on September 16, 2013.

on September 16, 2013 I returned the phone call to try to solve my orders and was attended by Felipe, after consulting the orders, he made the same proposal already made earlier by other attendants, as if nothing had happened, after I talk around the historical past it asked me to wait in line, after waiting 25 minutes the connection dropped, strangely!!

Redid the phone call to Oakley and this time I was attended by Cristina, I asked to speak with Bruno or Felipe, as they already knew of my problem, but Cristina said it was impossible to transfer the contact and then consulted my orders, after knowing all the historical past the hostess Cristina asked me to wait in line, spent 30 minutes waiting in line the connection dropped again… strangely !!!!!!

Then I returned to the Oakley and was attended by Erica again, and then I told the Erica that I would not talk to her because she had treated me badly and I attended with much harshness, then turned off the link and returned connecting again.
So I was attended by Jessica, where after the consultation of my repair orders offered me a different model of glasses shipped for repair, I do not accept, because the glasses offered is not the same type of the glass shipped for repair , then the attendant Jessica offered me a refund of the glasses, where I also not accepted because the amount to be refunded I will not be able to buy other glasses of the same model in the shop authorized Oakley, then Jessica tried to reach the responsible for repayment and after a few minutes the she said he could not help me and said he would contact me in the future.

but, passed 4 days nobody called and probably won't call me... :(

it's a desregard to the customer

Any kind of help are welcome,

Regards,

Fernando Vilela.
Ian
Ian Morris
Oct 1, 2013 5:35 AM
I had my Judge sent in to replace the battery, and now it runs very slow. It's several days off at this point. Any suggestions?
Dann
Dann Thombs
Oct 1, 2013 1:52 PM
I'd rely less on the official warranty service and see a local watch specialist. At least they will be closer. I'm not sure if weak batteries will cause slowness. I'd assume they would just stop.
rhlake
Robert Lake
Oct 1, 2013 1:55 PM
if the second hand moves two seconds instead of one at a time (at a slower pace), this is a sign that the battery is weak.
Ian
Ian Morris
Oct 1, 2013 7:22 PM
It moves just fine. I guess I'll find someone closer to take a look.
 
 
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