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Title
Topic
Date
Start
End
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Comment
Harry in Poland
Harry .
Mar 15, 2012 3:29 PM
Anybody have any idea what kind of warranty is offered on Oakley bags? I bought the best half a khaki Pintuck bag in November but it was judged to be not for use during winter and so wasn't used until this week. The very first day she used it the straps cracked badly and lots of the 'leather' fell off. Not exactly impressive.

Who would be the people in Europe (probably UK) to contact about this?
BiGCoB
Francois C
Mar 15, 2012 3:51 PM
90 days from date of purchase.
It covers only manufacturer defects.

A friend, whose computer bag completely felt apart after only 7 months use, contacted Oakley ( customercare-europe@oakley.com ) with pictures and explanations and the granted him with a 40% discount offer on a new bag.
warwagon
Mike Bahr
Mar 15, 2012 6:46 PM
I hate to say it... but I've had to many Oakleys bags that have had problems. I've completely given up on them and will be selling the remainder i have.

Sometimes buying it just because it's Oakley was stupid. I've moved over to Crumpler and man are they built well. And they give you a "till death do us part" Warranty. Thats belief in your product.
OsmosisJones
Justin "Scorpion Zero" Jones
Mar 15, 2012 6:56 PM
I've had an overall great experience with the kitchen sink. Only one zipper extension has come off.

Their purses though...my ex made me stop getting them for her because they just couldn't hold up.
Icon John
John miller
Mar 15, 2012 10:58 PM
I agree with Mike about the crumpler bags. They are extremely well built and last forever! I currently have two of them and use them for various photography excursions. I have acquired many Oakley bags over the years but my favorite still remains the Icon. I currently have two of them (both 1.0) and one has lasted me over 10 years with only one of the eyelets at the bottom having ripped off over time.
ford
Ford .
Mar 16, 2012 6:46 AM
My Oakley Icon has had a massive rip along half the zipper for many years now, haven't bought a back pack since. Was looking at getting a Kitchen Sink for my upcoming Europe trip, but might not bother now. What's the quality like on the Kitchen Sinks?
warwagon
Mike Bahr
Mar 16, 2012 2:18 PM
Andrew The KS is just to heavy for a trip to Europe... I would seriously recommend you check out the crumplier bags. Very Light and very strong. They also have easy access for when you need it.
ford
Ford .
Mar 16, 2012 3:37 PM
Yeah Mike I had a look at the Crumpler website - bags look great but a bit out of my budget.

I had a look at PacSafe Ultimatesafe 32L and Venturesafe 32L, still a bit pricey.

Chainreactioncycles have the Icon 3.0 in Sheet Metal for about $72 delivered, might just get that and wait for it to fall apart in 3 months!
BiGCoB
Francois C
Mar 16, 2012 3:39 PM
3 months would be perfect.
Bag should still be under warranty ^_^
warwagon
Mike Bahr
Mar 16, 2012 3:41 PM
It might cost you some more $ Andy... but I feel it would last 3 times longer then any thing else I've seen.
OsmosisJones
Justin "Scorpion Zero" Jones
Mar 16, 2012 4:06 PM
What's the quality like on the Kitchen Sinks?
I think it's great. Lots of access points, storage and functionality. Also, the weight isn't really an issue since it has both chest and waist straps. I've gone hiking for days multiple times with just my KS and it still looks brand new. I also bring it all of my flights or anything else. I love it.
Dann
Dann Thombs
Mar 16, 2012 4:31 PM
I've used the O Pack 2 daily that I got from Kingphilbert back on our 2005 trip, and it's still perfect. Thing one of the rubberized coatings on the zipper string came off, but that was bound to happen sooner or later.
Oak
Twenty Fifty
Mar 16, 2012 5:02 PM
For my purposes, I think the KS is decent quality. I've only been using it for 3 years for travel, but I've taken it to parts of Germany, southeast Asia, Jamaica, and North America. So far, so good. Nothing's falling apart just yet, but I don't really put my bags though real stresses. Note that the metal grab/anchor handles on the outside, while cool looking, are a pain for overhead compartments on planes.
andy73au
Andrew Gregory
Mar 16, 2012 5:28 PM
Fordy, go the KS mate, the vault has about 3 last time I checked...only problem is they back at full price...damn
LEX7
EJ Man
Mar 16, 2012 8:38 PM
this bag issue is confusing, like Dann ive had an O pack 2 for years and years and i ski and bike with it and there is nothing wrong with it and i have caught it on lifts and had some major crashes while wearing it and its still perfect.
ive just bought a KS which i will be using for traveling so i hope its not new bags that are getting sloppy and its just some random bad batches that come out of the factory.
I was in the o-store a few months ago when i guy came in to return his icon 3.0 bag because it was falling apart after a month!
Oak
Twenty Fifty
Mar 16, 2012 9:08 PM
I hate to say it, but I don't think it's a current thing and is pretty typical for Oakley throughout their history (though admittedly quality may be even more on the decline nowadays than usual). Oakley products make great first impressions and look great, but the company always had issues with long-term durability. Whether it be frame coatings wearing off, soles becoming un-glued from the shoe, apparel falling apart or bags falling apart, not being able to hold up heavy long-term wear is a distinct problem. I’m not saying we should accept it as Oakley fans; I’m just saying buyer beware, especially for us collectors that have extensive knowledge of the company and its operations.
HED4JC
Kenny "HED" Wu
Mar 17, 2012 2:49 AM
well said oak!
 
 
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