So after adjusting the date and time after a battery replacement, the date stopped advancing on my time tank. Everything else worked fine on the watch but the date wouldn't advance with the hands. I sent it in to HQ last week to be fixed and today had a message on my machine when I came home: it's going to cost $290!! to fix unless I have a valid receipt, in which case the fix would be free. I received the watch as a gift in June of 2008 (which puts it under warranty) and since it was a gift I don't have the receipt.

Can anyone help? Any ideas on what I can do?

Thanks

If the gift giver used a credit card to purchase it, then the purchase would show on their statement. Maybe Oakley would accept that in lieu of an actual receipt? Or if not, maybe the store they purchased it at could find a copy of the receipt based on the date of purchase.


~Yukio

Maybe Oakley could show good faith to a customer and honor the repair since it is a genuine Oakley product (as long as the watch has not been misused/abused). That would be good customer service.

Sorry to hear about your Tank not working properly, Jamie.

Jamie... If it were me - I'd throw a fit and climb the ladder until I got somone that could help me.

Thats just me but - I think If you get right person - you'll get the result you need.

Did you do the battery replacement yourself? Just wondered, but damn that is too expensive to "fix". I mean, look at what the vault priced leather tanks a week ago, like 275 for a brand new one. You could have got a new watch for the same price to fix that one. Yea I would keep bothering them like Nik said, receipt or no receipt. It doesn't matter who you bought it from, it's authentic oakley.

I know it probably sounds stupid, but I never change or care for the date on my Judge.

I think I will call back and climb the ladder and see if I can get someone that can help. That was my original plan but I thought I'd ask here first. If the leather tanks are $275 at the vaults then I may as well pick one up from a vault and put my titanium band on it if all else fails (the actual body of the watch is the same, right? So I can easily swap the band?)

I wonder if I'd have a better shot waiting till Monday to call, maybe the higher ups have the weekend off?

Thanks guys

Maybe Oakley would accept that in lieu of an actual receipt?

It has to be an actual receipt.

Or if not, maybe the store they purchased it at could find a copy of the receipt based on the date of purchase.

This is your best bet. If it is an O-Store or Vault give them the exact date it was purchased, the total amount charged and the last four and expiration on the card used and they can reprint the receipt. (keep in mind this time of year they are very busy so it may take them a while to do it for you.)

I think I will call back and climb the ladder and see if I can get someone that can help.

If you did not have the battery changed by Oakley there is a good chance that this is the cause of your problem. Someone was not careful enough and messed up part of the movement. The movement is the most expensive part of the watch hence the high price tag for the repair as they will more than likely replace the entire movement (or possibly the whole watch)

If you are going to try and "clime the ladder" I would just remind you that you get a lot farther with Oakley using kind words and a good tone of voice. Being an ass and "raising hell" makes people less willing to break the rules and help you out. It helps to keep in mind that it is not the person on the phone who broke your watch it is the place that changed the battery.

If it was me, I would take it to the place that changed the battery, explain to the the date was working before they changed it now its not, and make them be responsible for the repair bill. If your going to "raise hell" with anyone that should be who its with.

If Oakley changed the battery, then yes the repair should be free no matter when you purchased the watch.