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Title
Topic
Date
Start
End
Count
Comment
Galvez1978
Jose A. Galvez
Jan 2, 2013 6:18 PM
Hello! i never use this Goggles, but today i opened the box for take some pictures and what was my surprise, the foam is disintegrate, can i repair? Thanks!!!

BiGCoB
Francois C
Jan 2, 2013 6:34 PM
I got the same thing happeing on my 6 year old A-Frame.
I contacted Oakley and they exchanged the frame for a brand new for 30 euros
Dann
Dann Thombs
Jan 2, 2013 6:35 PM
Same happened to me. Basically with Goggles, you either wear (and wear out) them, or have them for display.

I just had an old O Frame crumble in my hands this week, so I know the feeling.
Galvez1978
Jose A. Galvez
Jan 2, 2013 6:58 PM
Thank you very much, i'll contact to Oakley for change the Frame, thanks!!!
BiGCoB
Francois C
Jan 2, 2013 7:47 PM
BTW, they'll replace frame + strap at the same time. And keep in mind to send only the frame. You have to remove the screen yourself or it might be trashed with the frame.
Galvez1978
Jose A. Galvez
Jan 3, 2013 1:52 AM
Ok! I'll remove the screen before send it. You Know if i can choose the frame colour? Or they send the same? Thank you very much!
BiGCoB
Francois C
Jan 3, 2013 2:03 AM
If they still have your color in stock they'll probably change it for the same. When I exchanged mine, they didn't have the Silver frame anymore so they asked me to check on Oakley.com which color I wanted and they just send me that one ^_^
Galvez1978
Jose A. Galvez
Jan 10, 2013 10:29 PM
They said me, no have Stock for repair and i can buy other pair with a 40% discount, i don't agree with the solution.
Oak
Twenty Fifty
Jan 11, 2013 10:12 AM
Oakley's never offered good long-term product support. The option may not be very collector-friendly, but it's probably the best option for upgrading your gear.
fingerprint
Tobias H.
Jan 11, 2013 5:08 PM
40% discount for a old product? I think it is ok
60 EUros for a new goggle with 2 year warranty - sounds good in my ears.
BiGCoB
Francois C
Jan 11, 2013 5:56 PM
What's weird is that one year ago, they simply offered me a replacement of the frame + band for only 30 €. I still have the mails exchanges somewhere. Maybe all countries are not covered with the same warranty policy.
 
 
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