I called Customer Care and they said the order went into “Unknown Status Error”, which means the order won’t be fulfilled until some correction occurs. I was given two options: 1) have customer care send it to IT to have it solved within 1-2 weeks, or 2) cancel the order and create another order. Turns out this has been a nagging problem for the North American system.
I opted for #1 and then ordered another pair from a second account. We’ll see what happens. - Oak